Privacy policy

Last updated: October 7, 2026

8848Athletics, operated by 8848 Depot Inc. (“8848Athletics,” “we,” “us” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, protect and share personal information when you visit 8848Athletics.com, create an account, make a purchase or contact us (collectively, our “Services”).

For questions about this policy or your personal information, contact sales@8848athletics.com.

1. Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you use our Services, we may collect:

• Contact information: Your name, email address, phone number, billing address and shipping address.

• Account information: Sign-in details, account preferences and settings.

• Order and transaction information: Products purchased, cart contents, payment status, delivery details, returns, refunds and order history.

• Payment information: Information needed to process your payment through our payment service providers, along with transaction references and payment confirmations.

• Customer communications: Messages, photos and other information you provide when contacting us about products, orders, returns or warranty claims.

• Device and usage information: Your IP address, browser type, device information, pages visited and interactions with our website.

• Preferences and feedback: Marketing preferences, product reviews and information you voluntarily submit.

Please do not send payment card numbers, passwords or other sensitive account details by email.

2. How We Collect Information

We collect information:

• Directly from you when you place an order, create an account, complete a form, submit a review or contact us.

• Automatically when you browse our website, through cookies, server logs and similar technologies.

• From service providers that help us process payments, deliver orders, operate our website and provide customer support.

3. How We Use Your Information

We use personal information to:

• Process payments and fulfil orders.

• Arrange shipping, delivery and pickup.

• Send order confirmations, delivery updates and account notifications.

• Manage accounts, returns, refunds and warranty claims.

• Answer questions and provide customer support.

• Remember preferences and improve the shopping experience.

• Understand website performance and improve our products and Services.

• Detect fraud, prevent misuse and protect our website and customers.

• Send promotional messages and cart reminders where permitted by law and with consent where required.

• Maintain business records, meet legal obligations and resolve disputes.

We obtain consent where required. If we wish to use your information for a new purpose that requires additional consent, we will request it before doing so.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep your cart working, remember preferences, support account access and understand website usage.

Where enabled, analytics and advertising technologies may also help us measure campaigns and show relevant products or promotions. We obtain consent for these technologies where required.

You can manage cookies through your browser settings and any cookie controls available on our website. Blocking certain cookies may affect features such as your cart or account sign-in.

5. How We Share Information

We may share personal information with:

• Service providers: Businesses that support website hosting, data storage, payment processing, email delivery, analytics and customer support.

• Shipping and delivery partners: Carriers and logistics providers that need contact and delivery details to fulfil your order.

• Marketing and advertising providers: Where these services are used, and subject to applicable consent requirements and your choices.

• Professional advisers and authorities: Where necessary for legal advice, compliance, fraud prevention or responding to lawful requests.

• Parties involved in a business transaction: In connection with a proposed or completed merger, acquisition or sale, subject to applicable privacy requirements.

• Other parties at your request: When you direct us to share information or provide the necessary consent.

We limit information shared to what is appropriate for the relevant purpose. Service providers processing information on our behalf are required to protect it and use it for authorized purposes.

6. Processing Outside Canada

We and our service providers may store or process personal information outside your province or Canada.

Information processed in another country may be subject to that country’s laws, including lawful access by courts, law enforcement or government authorities. We remain responsible for personal information under our control and use appropriate safeguards when engaging service providers.

Contact us if you have questions about processing outside Canada.

7. How We Protect and Retain Information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information we handle. However, no online service or transmission method can be guaranteed completely secure.

You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfilment, warranty support, recordkeeping, legal obligations and dispute resolution. When no longer needed, information is securely deleted or anonymized, subject to applicable retention requirements.

8. Your Privacy Rights and Choices

Depending on applicable law, you may request:

• Access to the personal information we hold about you.

• Information about how your personal information has been used or disclosed.

• Correction of inaccurate or incomplete information.

• Deletion of information, subject to legal and legitimate retention requirements.

• Withdrawal of consent, subject to applicable legal or contractual restrictions.

• Other rights available in your jurisdiction, such as data portability or limits on certain processing.

To make a request, email sales@8848athletics.com. We may need to verify your identity before releasing or changing personal information.

We will respond within the time required by applicable law. If we cannot fulfil a request, we will explain why, where permitted. Withdrawing consent may affect our ability to provide certain Services; we will explain relevant consequences.

9. Marketing Preferences

You can unsubscribe from promotional emails at any time using the unsubscribe link in the message or by contacting sales@8848athletics.com.

Unsubscribing from marketing does not stop essential communications about your orders, payments, deliveries, account security or service requests.

10. Reviews and Public Content

If you submit a product review or other content for publication, the content and any display name associated with it may be visible to other visitors.

Please avoid including contact details or other sensitive personal information in public submissions.

11. Third-Party Websites

Our website may contain links to websites or services operated by other businesses. Their privacy practices are governed by their own policies.

We encourage you to review those policies before providing personal information. A link from our website does not mean we control or endorse the third-party website.

12. Children’s Privacy

Our Services are intended for adults and are not directed at children. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, contact us so we can investigate and take appropriate action.

13. Questions or Complaints

If you have a concern about how we handle your personal information, please contact us first so we can review and respond.

You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or the privacy authority responsible for your jurisdiction.

14. Changes to This Policy

We may update this policy to reflect changes to our Services, practices or legal requirements. The latest version will be posted on this page with an updated date.

Where required, we will provide additional notice or obtain consent for material changes.

15. Contact Us

For privacy questions or requests, please contact:

8848Athletics — Privacy Inquiries
8848 Depot Inc.
23 Neopolitan Road
Brampton, ON L6Y 5N9
Canada

Email: sales@8848athletics.com
Phone: +1 289-242-7179
Website: 8848Athletics.com