Returns & refunds
At 8848Athletics, we want you to feel confident about your home gym purchase. If your order isn’t right for you, we’re here to help.
14-Day Return Policy
You have 14 days from the date you receive your item to request a return.
To qualify, your item must be:
Unused and in the same condition you received it.
In its original packaging, with any original tags attached.
Complete with all included parts, accessories and manuals.
Accompanied by a receipt or proof of purchase.
How to Start a Return
Email sales@8848athletics.com with your order number, the item you would like to return and the reason for your request.
Once your return is approved, we’ll provide a prepaid return shipping label and instructions for sending your item back. Please pack all components securely in their original packaging to help prevent damage during transit.
Returns sent without prior approval will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact sales@8848athletics.com as soon as possible.
Include your order number, a description of the issue and clear photos of the item and packaging, where applicable. We’ll review the issue and help arrange an appropriate resolution.
Items Not Eligible for Return
The following items are not eligible for return under this policy:
Custom or personalized products.
Clearance items.
Gift cards.
Perishable goods, personal care items, and hazardous or flammable materials.
If you’re unsure whether an item is eligible, contact us before placing your order.
Exchanges
To exchange an item, request a return using the steps above. Once your return is accepted, place a separate order for the product you would like.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method. Your bank or credit card provider may need additional time to process and post the refund.
Need Help?
For return requests, refund questions or help with your order, email sales@8848athletics.com.