Shipping & delivery
At 8848Athletics, we offer Canada-wide shipping, local pickup and delivery by our store team or a courier. Available options and applicable charges are shown at checkout based on your location and the items in your order.
Delivery Options
Local Pickup
Prefer to collect your order? Select Pickup at checkout.
Once your order is ready, we’ll provide pickup instructions and arrange a collection time. Please wait for confirmation before travelling to the pickup location.
Bring your order confirmation and a vehicle suitable for the size and weight of your purchase. For larger equipment, check the packaged dimensions in advance and arrange help with transport and unloading.
Store Delivery
Delivery by the 8848Athletics team is available for eligible local addresses. Availability depends on your location, order size and our delivery schedule.
If your order is assigned to store delivery, we’ll contact you to coordinate the delivery details. Please provide a current phone number and any relevant access instructions.
Courier & Freight Delivery
We ship across Canada through courier and freight services arranged with our shipping partner.
The service used depends on your destination and the size and weight of your order. Large or heavy equipment may require freight delivery, and some products ship in multiple boxes.
Service availability may vary for remote locations or addresses with limited carrier access. If we cannot fulfil the delivery option selected, we’ll contact you to discuss an alternative or cancellation and refund.
Live Shipping Rates
Live shipping rates are provided through our shipping partner and displayed at checkout.
Rates are based on factors such as:
Your delivery address and postal code.
The packaged weight and dimensions of your items.
The number of packages.
Available carrier services and delivery requirements.
For eligible addresses, the checkout compares available store and courier delivery options and selects the lower-priced eligible option.
Please enter your complete address accurately so the delivery quote reflects your location. If an address correction or additional service changes the cost, we’ll explain the difference and obtain your agreement before applying any additional charge.
Order Processing
After you place your order, you’ll receive an order confirmation by email. This confirms that we have received your order; it does not mean the order has been dispatched or is ready for pickup.
Processing depends on stock availability, order size and delivery arrangements. If an item is on preorder or backorder, we’ll communicate the expected availability separately.
Delivery Estimates & Updates
Delivery estimates depend on your location and the selected service. Unless expressly confirmed as guaranteed, delivery dates and transit times are estimates.
Weather, carrier disruptions, holidays and remote-area access may affect delivery. If we become aware of a significant delay, we’ll contact you with an update.
When tracking is available, we’ll share the details once your order has been dispatched. For store delivery, we’ll communicate the arrangements directly.
Receiving Large or Heavy Equipment
Before delivery, please:
Review the packaged dimensions and weights of your items.
Tell us about stairs, narrow driveways, restricted access or other delivery obstacles.
Confirm the delivery service includes any assistance you require.
Arrange suitable help to move and unpack heavy equipment.
Indoor placement, stair delivery, assembly, installation and packaging removal are included only when expressly confirmed in your order. Do not assume a courier or freight driver can move equipment into your home or workout space.
If you need a particular delivery service, email sales@8848athletics.com before ordering.
Orders with Multiple Packages
Some products and bundles ship in more than one box. Packages may arrive separately, even when they belong to the same order.
Check the number of packages received against your delivery information. If a package appears to be missing, contact us so we can investigate.
Damaged, Incorrect or Missing Items
Please inspect your delivery as soon as reasonably possible.
If you notice visible damage at delivery, photograph the packaging and note the damage with the driver or on the delivery receipt where possible.
For damaged products, incorrect items or missing components, email sales@8848athletics.com with:
Your order number.
A description of the issue.
Photos of the packaging, shipping label and affected item, where applicable.
Keep the packaging while we review the issue. We’ll work with you and the shipping provider to arrange an appropriate resolution. Reporting promptly helps us investigate; it does not limit your statutory rights.
Address Changes & Missed Deliveries
Need to update your delivery address? Contact us as soon as possible. Changes may not be possible once an order has been dispatched.
If a delivery cannot be completed because of an incorrect address, unavailable recipient or undisclosed access restriction, redelivery or storage charges may apply. We’ll explain any applicable charges and obtain your agreement before arranging additional paid services.
Returns & Shipping Questions
For return eligibility and instructions, please refer to our Returns & Refunds Policy. Contact us before sending any item back.
Nothing in this policy limits your rights under applicable consumer protection law.
For help with a delivery quote, pickup arrangement or shipment, contact:
8848Athletics
Operated by 8848 Depot Inc.
Email: sales@8848athletics.com
Phone: +1 289-242-7179
Website: 8848Athletics.com